-The primary guest must
be at least 18 years of age to be able to check into the hotel.
-It is mandatory for guests to present valid photo identification at the time of check-in.
According to government regulations, a valid Photo ID has to be carried by every person
above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar
Card, Driving License, Voter ID Card, and Passport. Without an Original copy of a valid ID,
the guest will not be allowed to check-in.
-Should any action by a guest be deemed inappropriate by the
hotel, or if any inappropriate behavior is brought to the attention of the hotel, the
hotel reserves the right, after the allegations have been investigated, to take action
against the guest.
-Certain destinations may have different policies for
specific times during the year.
-Guests shall be liable for any damage, except normal wear
and tear to Hotel assets. Guests shall keep the Hotel room in a good condition and
maintain hygiene and cleanliness.
-Certain policies are booking specific and are informed to
the customer while making the booking.
-Guests may be contacted closer to their check-in date to
confirm the arrival status or arrival time through calls or messages. In case, we do not
receive a response from the guest after multiple attempts, the booking may be put on
hold or canceled. In case of availability, Tree of Life Resorts & Hotels will try to
reinstate your booking when you contact us back or make a payment through our multitude
of payment options.
-As we continue to strive to improve our services, we may
reach out to guests to get feedback on their experience through calls or
messages.
