Booking terms

Terms & Conditions

The essential booking, check-in, payment, and conduct terms for Red Earth stays.

Guest terms

Clear expectations make for easier stays.

Please review these terms before confirming a booking. Some stay-specific terms may also apply depending on package, date, room category, or retreat.

Primary guest age The primary guest must be at least 18 years old to check in.
Valid identification Guests must present valid photo identification at check-in. Driving licence, voter ID, and passport are accepted. PAN card is not accepted as address proof.
Check-in refusal Guests without valid identification may not be allowed to check in, and the booking may be treated according to applicable cancellation rules.
Guest conduct The retreat may take appropriate action if a guest's conduct is inappropriate, unsafe, unlawful, or disruptive to other guests, staff, property, or local communities.
Booking-specific policies Certain inclusions, restrictions, tariffs, payment timelines, and cancellation rules may vary by booking and will be communicated during confirmation.
Payment follow-up Guests may be contacted closer to check-in for balance payments or pending booking details. A booking may be held or released if the team does not receive the required response or payment.
Post-stay communication Red Earth may contact guests after checkout for feedback, guest service follow-up, or relevant stay communication.

Our reservations team can clarify retreat-specific inclusions, payment schedules, and policies.