Contact for privacy requests
For questions about this policy or personal information, write to Red Earth.
info@redearth.inGuest privacy
Privacy Policy
How Red Earth handles information shared by guests, travellers, agents, and website visitors.
Overview
We collect only what helps us host you better.
This policy explains the kinds of information Red Earth may collect, how it is used, and the care taken to protect it. By using this website, making an enquiry, or booking a stay, you agree to the practices described here.
- Information we collect Name, phone number, email address, address, identity details required for check-in, booking preferences, travel dates, stay history, payment references, and communication records.
- Website information Device, browser, approximate location, usage patterns, forms submitted, cookies, and technical information that helps us maintain and improve the website.
- How we collect it Directly through enquiries, reservations, check-in, email, phone, WhatsApp, travel partners, payment systems, and website interactions.
- How we use it To confirm bookings, respond to enquiries, personalise stays, process payments, meet legal requirements, improve services, and share relevant updates where permitted.
- Sharing information Information may be shared with Red Earth teams, retreat operations, payment processors, technology providers, travel partners, and authorities when required by law.
- Security We use reasonable safeguards to protect personal information from unauthorised access, misuse, loss, or disclosure.
- Retention Information is retained only as long as needed for business, legal, tax, accounting, security, or guest service purposes.
- Your choices You may request access, correction, or deletion of your information, subject to legal and operational requirements.
- Policy updates This policy may be updated from time to time. The latest version published on this page will apply.
Related policies
Review booking terms and cancellation rules before confirming your stay.