1:00 PM to 11:00 AM
Check-in is at 1:00 PM and check-out is at 11:00 AM. Early check-in and late check-out are subject to availability and may carry additional charges.
Booking changes
Cancellation Policies
Advance deposit requirements, credit-note windows, stay timings, and the terms that apply when plans change.
Standard policy
Confirmed stays are held against full advance payment.
The following standard policy applies unless a booking-specific policy is communicated at the time of reservation.
Cancellations are settled as credit notes rather than cash refunds. A credit note preserves the eligible value of a cancelled stay for a future visit to a Red Earth property.
100% to confirm
Rooms are booked and confirmed only on receipt of a 100% advance deposit.
Credit-note schedule
Value issued according to notice before arrival.
| Notice before arrival | Credit note issued |
|---|---|
| 15 days or more | Full value of the advance is issued as a credit note, net of taxes and bank charges. |
| 8 to 14 days | 50% of the advance is issued as a credit note, net of taxes and bank charges. |
| Less than 7 days | No credit note is issued. |
| Part cancellation | Credit notes are calculated on a pro-rata basis, subject to the applicable cancellation window. |
No-shows: No-shows are treated as same-day cancellations, and no credit note is issued.
Credit-note terms
Using the value of a cancelled stay.
- Validity
A credit note is valid for 6 months from the date of cancellation.
- Where it may be used
It may be redeemed at any Red Earth property, subject to availability at the time of rebooking.
- Original booking value
It is issued at the original booking value; no additional discounts apply on redemption.
- Transfer and cash value
It is non-transferable and cannot be exchanged for cash.
- Peak periods
Blackout dates may apply during peak season.
Need to change a confirmed stay?
Contact the reservations team with your booking details and planned arrival date.