Before your stay

Guest Policies

The practical requirements and shared responsibilities that help every Red Earth stay begin smoothly and remain considerate.

A considered welcome

Clear expectations make arrival easier.

These policies apply across Red Earth stays unless destination-specific or booking-specific terms are communicated at the time of reservation.

Please review them before travelling and carry the original identification documents required for check-in.

Before arrival

What every guest should know before check-in.

  1. Primary guest age

    The primary guest must be at least 18 years of age to check into the hotel.

  2. Valid photo identification

    Every guest above the age of 18 must present an original valid photo ID at check-in. Accepted documents are Aadhaar Card, Driving Licence, Voter ID Card, and Passport. Without an original valid ID, the guest will not be allowed to check in.

  3. Destination-specific policies

    Certain destinations may have different policies for specific times during the year.

  4. Booking-specific policies

    Certain policies are specific to a booking and will be communicated to the guest at the time of booking.

  5. Arrival confirmation

    Guests may be contacted closer to check-in to confirm their arrival status or arrival time through calls or messages.

  6. Unconfirmed arrivals

    If we do not receive a response after multiple attempts, the booking may be put on hold or cancelled. Subject to availability, Red Earth will try to reinstate the booking when the guest contacts us or completes payment through an available payment option.

During your stay

Care for the place and the people around you.

  1. Parking

    Parking within the hotel premises, including driveways, porches, forecourts, and designated or undesignated parking areas, is provided as a convenience and is entirely at the guest's own risk. The hotel accepts no liability for loss of or damage to a vehicle or its contents. Guests should use marked parking areas and follow staff directions.

  2. Guest conduct

    If a guest's actions are considered inappropriate, or inappropriate behaviour is brought to the hotel's attention, the hotel reserves the right to investigate and take appropriate action.

  3. Property care

    Guests are liable for damage to hotel assets beyond normal wear and tear. Rooms must be kept in good condition, with hygiene and cleanliness maintained throughout the stay.

  4. Guest feedback

    As we continue to improve our services, we may contact guests by call or message to request feedback on their experience.

Need clarification before arrival?

Our reservations team can confirm identification requirements, destination-specific policies, and booking details.

Ask Reservations